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CUSTOMER SERVICE REPRESENTATIVE I (SCHEDULER I) (Pool)

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Posting Details

First Section

Position Title CUSTOMER SERVICE REPRESENTATIVE I (SCHEDULER I)
Job Category Clerical
Location ALL LOCATIONS
Department ALL LOCATIONS
Position Summary

To create genuine moments of connection with our customers, making a positive difference in their day. As the voice of USF Health, provide exemplary customer service to our patients, clinical staff and providers. Professionally handle requests from customers, efficiently gather customer information, fulfill customer needs, document interactions, and educate the customer as appropriate to help reduce the need for additional contact on same request.

Position Requirements

Educational:
High School Diploma or equivalent required. Associates degree in Hospitality or related field, preferred.

Experience:
Three (3) years of customer service experience required. Previous experience interacting with the public, via the telephone on a daily basis, preferred.

Business
Skills:
Ability to process more than one activity at a time. Manual dexterity sufficient to operate a keyboard, type at a minimum of 30 wpm, and able to operate a telephone system. Sound decision-making skills to interpret electronic messages and to direct, schedule or message calls appropriately. Ability to speak clearly and concisely with a pleasant telephone voice. Vision must be correctable to 20/20 due to extensive viewing of computer screens, and hearing must be in normal range for continuous telephone communication

  • Requirements reflect the minimum level necessary to be eligible for this position. Equivalent combinations of education and experience may be considered.
Special Instructions to Applicants

This position IS NOT open at this time. This is a "reserve position.
All applications submitted to this posting will be considered for future Customer Service Representative I (Scheduler I) openings at all locations: Tampa, Wesley Chapel, St. Petersburg, Lakeland, Sarasota, Sun City.

Clinical or Non-Clinical Non-Clinical

Applicant Documents

Required Documents
Optional Documents
  1. Resume
  2. Cover Letter
  3. Transcripts