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Posting Details

Posting Details

Job Category Medical
Posting Number 20172470
Position Status Active-Full-Time
Positions Supervised


Customer Service Statement

CUSTOMER SERVICE: Demonstrate adherence to the Group’s Customer Service Standards designed to support the mission of USF Health: enhancing life by improving health through research, education and healthcare. Our commitment is to improve the full spectrum of health, from the environment, to the community, to the individual. Together, through talent and innovation, USF Health is developing real-world solutions to reach our shared value – making life better.

Position Summary

Assists staff, providers, residents and medical students with patient care, clerical, and organizational tasks using a team based approach in providing patient care. Responsible for appointment scheduling, diagnostic testing and medical record management. Provides information to patients so they may fully utilize and benefit from the care services. Conveys a positive image of USF Health. May be assigned to specific medical specialty (e.g., surgery, cardiology, neurology, etc.) to help with patient care related to that specialty or may be expected to cross-cover multiple specialties. Performs Lead assignments.

Note: Must successfully demonstrate competencies within job position.

Position Requirements

Educational Requirements: High School diploma or equivalent. Licensed as a paramedic in the state of Florida or Licensed as a Practical Nurse in the State of Florida.

.Experience Requirements: Two years clinical care experience preferred. BLS and AED preferred, demonstrated competency within 90 days required.

Business Skills Requirements: Knowledge of basic organizational tasks and patient care management skills with demonstrated specialty competencies. Ability to recognize and report abnormal symptoms of patient conditions. Ability to administer medication injections as ordered, within scope of your practice. Phlebotomy skills preferred, demonstrated competency required within 90 days Aseptic technique preferred, demonstrated competency required within 90 days. Adept at electronic medical record and proficient in computer skills, including Windows and MS Office.

Preferred Attributes: Flexibility, ability to perform multiple tasks simultaneously. Flexible with schedule ability to work various shift hours and at multiple locations as needed.

  • Requirements reflect the minimum level necessary to be eligible for this position. Equivalent combinations of education and experience may be considered.
Customer Service Performance

CUSTOMER SERVICE PERFORMANCE EXPECTATIONS: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Physical Demands

Ability to lift twenty (20) pounds. Moving, lifting or transferring of patients may involve lifting of up to fifty (50) pounds, as well as assist with weights of more than one-hundred (100) pounds. Ability to stand for extended periods. Fine motor skills. Visual acuity. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stoop, stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is occasionally required to, kneel, or crouch. The employee must frequently lift and/or move up to 20 pounds and occasionally lift or move 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Special Instructions to Applicants
Work Schedule Summary

Specific Duties and Responsibilities

Percentage 25

Manage clinic cancellation and patient bump operational, procedural and workflow related responsibilities/tasks for the Department of Internal Medicine and Department of Family Medicine. This includes:
• Managing adherence to Practice rules, policies, procedures associated with patient cancellation and bumps.
• Coordinating communications by and between all organizational units and impacted individuals to ensure compliance and to ensure appropriate actions in support of highest quality patient experience are attained.
• Prepares / submits appropriate Provider clinic change forms as directed by Provider and/or supervisor.
• Maintain and update control report of Provider clinic change events to include scheduled clinic changes, none scheduled changes and emergency cancellations. Communicates with Manager and Administrator routinely regarding Provider Change volumes.
• Alert department and division management of providers nearing “make-up” session status.
• Acting as key liaison for departments on clinic cancellation, patient bump related activities (policy, operational, problem resolution, training/development, etc.).
• Provides input to Clinical Manager/Supervisor regarding clinical support staff performance and level of competence for job duties.
• Assists the Clinical Nurse Manager/Supervisor, or others, in recognizing and reducing risk within the department or center.

Percentage 50

• Under directive of a provider, carries out specified clinical procedures including the recording of vital signs, assisting with examinations and procedures. Performs other clinical activities, including but not limited to provides basic life support (BLS) / Automated External Defibrillator (AED) as needed, provides basis lab procedures / collects lab specimens, administers prescribed medications, performs patient education duties, etc. Creates daily assignments for clinical support staff within the assigned clinical area
• Act as a key liaison with department management, providers, staff, residents, medical students, centralized clinic operation resources and departmental administrative/operational resources to strengthen the patient experience, clinic efficiency and quality metrics/measurements. This includes:
• Supporting the Clinical Nurse Manager in executing, evaluating/measuring and modifying varied tools (training/development programs, policy/procedure review/adherence, best practices, Press Ganey and other patient experience materials) in support of strengthening outcomes.
• Review Press Ganey reports/metrics with department management and other resources and actively participate in development and execution of action plans.
• Support clinic management in development and execution of training and development tools/materials/programs.
• Assesses quality of care and assists in identifying opportunities to improve patient services/quality. Collaborates with Clinic Manager/Supervisor in implementing process/ system changes.
• Act as a liaison between providers, patients, pharmacies, hospitals, other health professionals and nonclinical staff to provide a team approach to patient care. (attends team meetings, daily huddles as needed or directed).
• Provides support to other clinical areas as needed to assist with organizational initiatives such as but not limited diabetes management programs, discharge follow up program, patient centered medical home, etc.
• Creates weekly after hour physician coverage schedule, resident assignment schedules and assists with medical student assignment schedules.
• Provide internal audit reviews/evaluation of clinic operations. This includes exam room utilization, patient flow/timing, paper flow, work area maintenance and organization, supply ordering, etc.
• Maintains pharmaceutical sample log and assures all samples are accounted for and kept current, complying with policies and procedures.
• Investigates HIPAA infractions, completes necessary paperwork and communicates findings to Clinic Manager/Supervisor

Percentage 15

• Manages staffing requirements to optimize resources and control costs
• Provide supervisory support as needed (for vacation coverage, other absences, etc.).
• Assists / assigns and coordinates orientation and/or cross-training programs for new and existing staff in Unit. Provides ongoing feedback to employee and to Clinic Manager/Supervisor.
• Provides input to Clinical Manager/Supervisor regarding clinical support staff performance and level of competence for job duties.
• Assists the Clinical Nurse Manager/Supervisor, or others, in recognizing and reducing risk within the department or center.
• Act as a liaison between providers, patients, pharmacies, hospitals, other health professionals and nonclinical staff to provide a team approach to patient care. (attends team meetings, daily huddles as needed or directed).
• Follows Departmental Clinical Procedures and Policies and adheres to Florida State Board of Nursing regulations and scope of practice.

Percentage 5

• Attends meetings and participates on clinical committees and taskforces as assigned or deemed necessary.

Percentage 5

• Other duties as assigned

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you BLS/AED certified?
    • Yes
    • No
  2. * Do you have a High School Diploma or Equivalent?
    • Yes
    • No
  3. * Do you have a current Florida Paramedic license?
    • Yes
    • No
  4. * Do you have a current FL Nursing license?
    • Yes
    • No
  5. * Are you PALS certified?
    • Yes
    • No
  6. * How many years of experience do you have (EXCLUDING EXTERNSHIP) working in a clinical setting?
    • None
    • 0-1 year
    • 1-2 years
    • 2-4 years
    • 4-5 years
    • 5 or more years

Applicant Documents

Required Documents
  1. Resume
  2. License and Certification
Optional Documents
  1. Cover Letter
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. Letter of Recommendation 3