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Posting Details

Posting Details

Job Category Clerical
Posting Number 20172462
Position Status Active-Full-Time
Positions Supervised


Customer Service Statement

CUSTOMER SERVICE: Demonstrate adherence to the Group’s Customer Service Standards designed to support the mission of USF Health: enhancing life by improving health through research, education and healthcare. Our commitment is to improve the full spectrum of health, from the environment, to the community, to the individual. Together, through talent and innovation, USF Health is developing real-world solutions to reach our shared value – making life better.

Position Summary

This position will be responsible for working independently to insure that all patients presenting for care are appropriately processed based on RCO front-end policies and procedures. This includes registration of both demographic and insurance information into the PCIS system. Responsible for verification of insurance and other third party payers using multiple on-line products to insure that services provided are covered and payable. Responsible for all check-in and check-out processes including collection of appropriate co-payments, current outstanding balances and non-covered services. Responsible for entering charges for this location into the billing system and insuring that all front-end edits are addressed and cleared. Responsible for reconciliation of cash drawer, preparation of deposit and cash reporting for the practice site based on RCO policies and procedure. Will assist providers at this location with information and guidance related to insurance and managed care. Will be responsible for insuring that TES workfiles for this location are worked regularly to clear all TES edits. Will communicate and work closely with the RCO management regarding financial issues which may arise that are unique to this off-site location.

Position Requirements

Must be fluent and able to conduct business in English which includes reading, writing and speaking

Education: High school diploma.

Experience: Minimum 3 years of previous experience in a clinical setting, preferably large multi-specialty group working with front end processes related to proactive review to insure maximum payment for services provide. Knowledge of CPT-4 and ICD-9 coding. Experience with third party payers and managed care contracts and the ability to interpret payer requirements and limitations.

Skills: Excellent organizational skills. Strong written and verbal communication skills. Strong computer skills and use of on-line payer websites. Must be able to work independently in order to accomplish the required tasks associated with the position for this practice site. Ability to interact professionally with diverse personalities at all times and act tactfully when dealing with patients on financial matters and other difficult situations.

  • Requirements reflect the minimum level necessary to be eligible for this position. Equivalent combinations of education and experience may be considered.
Customer Service Performance

CUSTOMER SERVICE PERFORMANCE EXPECTATIONS: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Physical Demands
Special Instructions to Applicants
Department Name RCO-Morsani
Work Schedule Summary

Specific Duties and Responsibilities

Percentage 70

Responsible for processing all patients (scheduled or walk-in) that present at this off-site location based on RCO policies and procedures. This will include arrival in PCIS Front Desk program, generation of necessary encounter forms, securing necessary signatures for HIPAA forms, consents, assignment of benefits, etc. for new patients to USF Health, securing copy of picture IDs, insurance cards and collection of applicable co-payment for all patients.

Responsible for the verification and updating of insurance information as required using various on-line products and review of the daily GERDS established for this location. Proactively contacting patients to address financial issues or insurance discrepancies (invalid insurance, non-participation issues, not authorized, not assigned to this primary care physician and/or USF primary care group), outstanding balances, etc. Responsible for making return appointments and assisting patients with referrals to other specialties within USF Health.

Percentage 10

Responsible for entering all charges for services provided at this location and to work established TES workfile for this location in order to clear any TES edits. Responsible for running the missing charge report to insure that all charges for this location have been captured and billed. Regularly work with providers to clear any outstanding charges.

Percentage 10

Responsible (in conjunction with practice site management) for insuring that all monies collected are deposited in a timely manner as established for this practice site and reported in accordance with RCO policies and procedures.

Percentage 5

Educates and provides information to patients and physicians about USFPG’s Managed Care Contracts, Third Party Payer policies and other financial policies and procedures.

Percentage 5

All other duties as required.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have experience using online medical insurance for verification of benefits or authorization for medical services?

    (Open Ended Question)

  2. * Do you have experience collecting co-payments and daily balancing of money collected?

    (Open Ended Question)

  3. * Do you have any experience entering physician charges for services into a billing system?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. Letter of Recommendation 3