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Posting Details

Posting Details

Job Category Managerial
Posting Number 20172164
Position Status Active-Full-Time
Positions Supervised
Customer Service Statement

CUSTOMER SERVICE: Demonstrate adherence to the Group’s Customer Service Standards designed to support the mission of USF Health: enhancing life by improving health through research, education and healthcare. Our commitment is to improve the full spectrum of health, from the environment, to the community, to the individual. Together, through talent and innovation, USF Health is developing real-world solutions to reach our shared value – making life better.

Position Summary

The Department Business Administrator reports to the Department Chair, to the CEO of the Practice Plan and to the CFO of USF Health. Will serve as a member of the department’s senior management with cross-reporting to the Associate Executive Director, Operational Finance. Has authority and administrative responsibility for all fiscal, personnel, operational, facility, and data processing services needed to support the teaching, research, clinical and administrative objectives of the Department(s). Primary responsibility includes long-range strategic and fiscal planning, development, marketing/advertising, and management of Departmental resources and operational systems at multiple clinical, research, and educational sites to establish an optimal business and administrative environment and an effective, efficient organizational structure.

The Business Administrator will direct administrative and financial activities in compliance with State, University, UMSA rules and regulations; and will develop and administer compliant departmental policies and procedures.

Position Requirements

Educational Requirements: Master’s degree or equivalent is required. Bachelor’s degree in business, accounting, management, clinical/healthcare or related field.

Experience Requirements: At least seven (7) years management experience in an academic medical center and / or similar professional experience in a complex clinical environment / multi-specialty group practice.

Business Skill Requirements: Exceptional interpersonal skills, proven success in complex and ambiguous environments, and the ability to establish effective working relationships with strong, diverse personalities. Extensive knowledge related to clinical operations and academic (teaching and research) requirements. A strong background in professional fee reimbursement, academic environments, and fiscal operations. Must have strong computer skills and fluent utilization of generally accepted accounting principles.

Preferred Attributes: Knowledge of department specialty and subspecialties preferred.

  • Requirements reflect the minimum level necessary to be eligible for this position. Equivalent combinations of education and experience may be considered.
    Level 1 Background check will be completed.
Customer Service Performance

CUSTOMER SERVICE PERFORMANCE EXPECTATIONS: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Physical Demands
Special Instructions to Applicants
Department Name GENERAL
Work Schedule Summary

Specific Duties and Responsibilities

Percentage 20%

Develop and recommend priorities and alternative strategies for the Chair to attain clinical, educational, and research objectives. Evaluate departmental financial, human resources, facility, equipment, and administrative capabilities and needs; assess environmental forces and competitors; propose new clinical markets, programs, and operational systems; establish implementation timelines for new projects and operational systems; monitor and report on effectiveness and efficiency of departmental operations.

Percentage 20%

Serve as the primary administrative liaison and establish and maintain effective working relationships between the Department and the administrations of the University of South Florida, the College of Medicine, the USF Physicians Group, and other affiliated institutions outside the University. Formulate, implement, and maintain Department, University, and Practice Plan policies related to patient care, research, training and compliance; oversee the academic appointment process for faculty, house officers, fellows, and students in compliance with USF policy; oversee the appointment and management of support staff positions in compliance with employing entity policies; represent the Department on various USF Health, College of Medicine, and affiliated institutional committees; consult with appropriate administrative offices and legal counsel about Departmental issues.

Percentage 20%

Oversee the formulation, implementation, and variance monitoring of a master budget for the Department(s), including subordinate budgets related to all responsibility centers and their personnel, equipment, and supplies; develop and manage systems to maximize Departmental resources from Federal, State, clinical patient care, laboratory, industry, and other private sources; direct financial reviews and forecast for Departmental responsibility centers as necessary. Develop annual all source budget in conjunction with the College of Medicine and Practice Plan, ensure budgetary compliance, and monitor and report fiscal performance relative to budget to the Department Chair, faculty, and USF Health and Practice Plan administrative offices. Ensure compliance with all fiscal policies as established by USF, Foundation entities, and the Practice Plan.

In conjunction with USF Health and Practice Plan, develop and implement a formal Billing Compliance and Documentation program; ensure standards are met through regular monitoring and formal chart reviews. Monitor E&M frequencies and surgical billing codes and compare to local, state and national benchmarks. Develop practice support guidelines to facilitate improved efficiency, patient care and customer satisfaction, monitor purchased services to ensure performance targets are met. Monitor scheduling, missed appointments, gross slots available, used/vacant slots, clinical changes/cancellations, payer mix, charge capture, timely charge entry, and other parameters to maximize utilization and reimbursements, and communicate status and recommendations to Chair, faculty, and administrative offices.

Percentage 20%

Oversee the management of all clinical, research and educational sections; ensure that clinical contracts and research contracts and grants are implemented appropriately utilizing relevant technology and benchmarks in order to meet departmental needs. Monitor/assess departmental space and equipment to maximize efficiency. Within the policies and procedures set by the Practice Plan, negotiate for space as required and coordinate renovation projects with contractors, designers, and users as necessary.

Percentage 15%

Organize and refine an administrative structure for the Department(s); direct and ensure adherence to the University, UMSA, and Department human resource policies and expectations; assist in the recruitment and retention of faculty; mentor departmental managers and supervisors; serve as mediator, in collaboration with the Department of Human Resources, for employee issues; plan and ensure career development programs for staff; provide goals, standards, guidance, and support to programs for staff; provide goals, standards, guidance, and support to Departmental faculty and staff with regards to finance, accounting, grants, management, customer service, faculty clinical practice programs, house staff support, and other Departmental operations. Serve as role model for customer service expectations, and ensure professional behavior is demonstrated by all department staff and faculty.

Percentage 5%

Other duties as assigned.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

Applicant Documents

Required Documents
  1. Resume
  2. Cover Letter
Optional Documents