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CLINICAL FRONT DESK SPECIALIST

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Posting Details

Posting Details

Position Title CLINICAL FRONT DESK SPECIALIST
Job Category Clerical
Posting Number 20172510
Position Status Active-Full-Time
Positions Supervised
Customer Service Statement

CUSTOMER SERVICE: Demonstrate adherence to the Group’s Customer Service Standards designed to support the mission of USF Health: enhancing life by improving health through research, education and healthcare. Our commitment is to improve the full spectrum of health, from the environment, to the community, to the individual. Together, through talent and innovation, USF Health is developing real-world solutions to reach our shared value – making life better.

Position Summary

Able to perform both as a Patient Service Representative and Financial Specialist as necessary. Proactively screens patients with scheduled appointments to assess the need of an authorization/referral. Reviews patient accounts to identify the need to collect past due balances and problems with claims adjudication that need patient involvement to ensure that all financial issues are resolved well in advance of the patient’s appointment. Educates and provides information to patients, ambulatory support staff and physicians about USFPG’s Managed Care Contracts, Third Party Payer Policies and other financial policies and procedures. Counsel with
patients on past due balances. Assists Patient Financial Service Representatives with unresolved or complex financial issues. Checks in patients with scheduled appointments by arriving the patient in our EPIC System. Verifies patient demographics, collect co-payments, generates and provides receipts, has patients complete and sign all necessary paperwork. Checks out patients after scheduled appointment, reviews charge routers for accuracy and completeness, collects percentage of allowable co-payments, schedules necessary follow-up appointments and post co-payments into the PCIS Billing system through TES Front Desk. Reconciles all received payments through Cash Drawer Reconciliation Function and balances and closes charge/payment batches before the end of the day.

Position Requirements

Must be fluent and able to conduct business in English which includes reading, writing and speaking

Education: High school diploma.

Experience: Minimum 1 year previous experience in physician’s office, preferably in a large group or academic setting. Working knowledge of CPT and ICD-10 coding. Knowledge of Third Party Payer requirements in regard to pre-certifications, authorizations, referrals and claims submission.

Skills: Excellent Organizational skills. Strong written and verbal communication skills. PC skills including familiarity with Microsoft Office programs. Ability to work under pressure independently and in a team environment in order to meet deadlines. Ability to interact professionally with diverse personalities at all times and act tactfully when dealing with patients on financial matters and other difficult situations. Must be able to conduct business in English, both verbally and in writing.

  • Requirements reflect the minimum level necessary to be eligible for this position. Equivalent combinations of education and experience may be considered.
Customer Service Performance

CUSTOMER SERVICE PERFORMANCE EXPECTATIONS: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Physical Demands

none

Special Instructions to Applicants
Location MORSANI - USF TAMPA
Department Name REV CYCLE OPERATIONS
Work Schedule Summary

Specific Duties and Responsibilities

Percentage 30
Duties

• Proactively screens patients with scheduled appointments at the Brandon HealthPlex Office to assess need of any pre-certifications, authorizations/referral and obtain/issue as needed.
• Reviews patient accounts to identify need to collect past due balances and problems with claims adjudication that need patient involvement to ensure that all financial issues are resolved well in advance of the patient’s appointment.
• Solely manages the front desk at the Brandon Healthplex Office during open hours including: Checks in patients by arriving the patient in EPIC, Verifies patient demographics, collect co-payments, generates and provides receipts, scans insurance documents and driver’s licenses for placement in the patient’s chart, has patients complete and sign all necessary paperwork
• Checks out patients after scheduled appointment, reviews charge routers for accuracy and completeness, collects percentage of allowable co-payments, schedules necessary follow-up appointments and enters charges and post co-payments into the PCIS Billing system through TES Front Desk.
• Reconciles all received payments through Cash Drawer Reconciliation Function and balances and closes charge/payment batches before the end of the day.
• Communicate with the departments when it comes to insurance and/or financial issues with our patients.

Percentage 20
Duties

• Works on any authorization handling these requests in a timely basis once they are initiated.
• Informs the patient of their financial responsibility for the visit once authorized as well as their deductible information.

Percentage 45
Duties

• Manages all schedules by proactively screening patients with scheduled appointments at the Brandon Healthplex Office to assess need of pre-certifications, authorizations/referral and obtain/issue as needed.
• Reviews patient accounts to identify need to collect past due balances and problems with claims adjudication that need patient involvement to ensure that all financial issues are resolved well in advance of the patient’s appointment.
• Reconciles all patient issues and discrepancies to the best of her ability.
• Works with physicians, staff and administration to overcome and manage revenue cycle issues with our patients.

Percentage 5
Duties

• Completes daily deposits and other office duties
• Other duties as required.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have experience using online medical insurance for verification of benefits or authorization for medical services?

    (Open Ended Question)

  2. * Do you have experience collecting co-payments and daily balancing of money collected?

    (Open Ended Question)

  3. * Do you have any experience entering physician charges for services into a billing system?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
  2. License and Certification
Optional Documents
  1. Cover Letter
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. Letter of Recommendation 3