Skip to Main Content


Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.  To apply for the position, please click the Apply for this Job link/button.

If you would like to bookmark this position for later review, click on the Bookmark link. If you would like to print a copy of this position for your records, click on the Print Preview link.

Posting Details

Posting Details

Job Category Administrative
Posting Number 20172564
Position Status Active-Full-Time
Positions Supervised
Customer Service Statement

CUSTOMER SERVICE: Demonstrate adherence to the Group’s Customer Service Standards designed to support the mission of USF Health: enhancing life by improving health through research, education and healthcare. Our commitment is to improve the full spectrum of health, from the environment, to the community, to the individual. Together, through talent and innovation, USF Health is developing real-world solutions to reach our shared value – making life better.

Position Summary

Administrative support to the Department of Pediatrics, Division of Neurology. General responsibilities will include: drafting letters, preparing manuscripts, setting appointments, organizing monthly clinic and on-call schedules, responding to inquiries, and assisting in the preparation of training aids and/or lecture materials and conference room reservations. Coordinate MS III students’ teaching with Department of Neurology and Department of Psychiatry and Behavioral Medicine; coordinate rotation of neurology and pediatric residents through Child Neurology.

All employees who will work with the primary care departments should participate in a patient centered medical home (PCMH) that orients primary care towards a holistic picture of wellness. Employees need to approach care as a team and help patients coordinate across all elements of the healthcare system.

Position Requirements

• High school graduate. (Associate’s degree in secretarial science recommended).
• Two or more years experience as a secretary.
• Advanced knowledge of secretarial practices.
• Advanced knowledge of word processing, spreadsheet, and other personal computer applications.
• Advanced knowledge of office practices and procedures.
• Any equivalent combination of education and experience.
Level 1 Background check will be completed.

Customer Service Performance

CUSTOMER SERVICE PERFORMANCE EXPECTATIONS: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Physical Demands
Special Instructions to Applicants
Department Name PEDIATRICS
Work Schedule Summary

Specific Duties and Responsibilities

Percentage 25

Coordinate day-to-day clerical support activities of the Division of Neurology. Responsible for maintaining pediatric neurology on-call monthly schedules in conjunction with USF answering service and Tampa General Hospital via Amcon online database and maintaining monthly clinic schedules for faculty. Responsible for preparing and submitting TGH hospital consult/visit and EEG charge tickets to Revenue Cycle Operations/Billing. Assist patients in scheduling appointments with neurologist at various clinic locations including Tampa General Hospital Rehab Center, CMS building, 17 Davis clinic, and Morsani Center.

Percentage 10

Responsible for timely input and receipt of Division of Neurology purchase orders via online CODA e-Procurement system.

Percentage 30

Perform clerical duties for designated faculty including typing and filing data and documentation relating to patients and patient support.

Percentage 10

Responsible for receiving files containing confidential information related to patient care and maintaining them in accordance with standards as defined by Health Sciences Center, Morsani College of Medicine and the Department of Pediatrics and in compliance with HIPAA.

Percentage 10

Coordinate designated Medical Faculty schedules to include setting of appointments, arranging meeting and travel schedules. Serve as liaison to residents on pediatric neurology rotation with faculty.

Percentage 5

Coordinate voluntary faculty teaching activities with Departments of Neurology and Psychiatry, assist in preparation for medical student lectures and serve as contact person. Aid faculty in creating presentations for teaching activities, preparation of manuscripts, and medical literature research.

Percentage 10

Responsible for timely completion of COM Faculty Activity Reports, COM Faculty Annual Assignment, Evaluation and Development Process, Professional Goals reports, and Assigned Faculty Duties Summary. Provide clerical support in hospital re-credentialing, maintaining current faculty CV and CME credits.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have a High School Diploma or Equivalent?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. Letter of Recommendation 3