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Posting Details

Posting Details

Position Title PSR-FRONT DESK
Job Category Clerical
Posting Number 20172584
Position Status Active-Full-Time
Positions Supervised
Customer Service Statement

CUSTOMER SERVICE: Demonstrate adherence to the Group’s Customer Service Standards designed to support the mission of USF Health: enhancing life by improving health through research, education and healthcare. Our commitment is to improve the full spectrum of health, from the environment, to the community, to the individual. Together, through talent and innovation, USF Health is developing real-world solutions to reach our shared value – making life better.

Position Summary

Responsible for patient check-in and check-out functions utilizing the IDX Front Desk feature. Assists patients and guests at the various USF Practice Sites as they present for various scheduled appointments. Assist physicians and nurses in the zones by processing appropriate paperwork for scheduled appointments.

Position Requirements

Education: High School diploma.

Experience: Two (2) years general office/customer relations work preferably in a medical center or large group practice. Prefer some data entry, computer terminal operation, or cashiering experience. Working knowledge of common third party payor protocols especially managed care. Any equivalent combination of education and experience.

Skills: Ability to deal with money (currency, checks, and credit cards) in an accurate manner. Excellent interpersonal skills for interaction with patients, physicians, and other clinic staff. Ability to complete efficient and accurate data entry at a computer terminal. Ability to operate standard office equipment: copier, printer, bar coder, computer terminal, fax machine. Ability to understand basic ICD-9 and CPT coding principles.

Communication: Must be fluent and able to conduct business in English which includes reading, writing and speaking.

Customer Service Performance

CUSTOMER SERVICE PERFORMANCE EXPECTATIONS: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Physical Demands
Special Instructions to Applicants
Department Name RCO-Morsani
Work Schedule Summary

Specific Duties and Responsibilities

Percentage 25

Checks patients in for scheduled appointments and confirms that the current demographic and insurance information in PCIS is correct. Any changes to demographic information are made and any insurance change is sent to Registration staff via completion of the Front Desk FSC. Enters appropriate PBM information into FSC follow-up questions to insure formularies cross over for the physicians. Arrives each patient in the PCIS scheduling system (real-time check-in). Collects flat co-payments and payment for any previous outstanding balance and prints appropriate receipt. For new patients, distributes medical questionnaires, if required, for completion by the patient. Assists with maintaining order of waiting area. Assists patients by interacting with nursing staff concerning wait times and delays in scheduled appointments.

Percentage 25

Schedules follow-up appointment(s) for patients in accordance with established USF Physicians’ Group Service Standards and physician policies and procedures using the PCIS Scheduling System.

Percentage 20

Checks out patients by verifying the accuracy and completeness of charge documents. Enters charges into PCIS based on data indicated by the physician on the encounter form in accordance with appropriate CPT and ICD-9 coding procedures. Addresses and resolves any Front Desk TES edits. Collects and posts percentage of allowable payments in PCIS and generates appropriate receipts.

Percentage 15

Enters paid for today and received on account batches into cash drawer reconciliation program to balance the day’s receipts. Balances and closes TES and BAR batches each day before end of shift.

Percentage 5

Greets patients at the Pre Arrival desk upon arrival to the floor. Pre arrives the patient in the PCIS system and provides any forms necessary for the visit and asks the patient to have a seat to fill them out. Process daily no show appointments and generate missed appointment history form utilizing “Fast No-Show” function in PCIS Scheduling system.

Percentage 5

Advises patients regarding their financial and/or managed care responsibilities and explains co-payment collection or the third party billing process, based on the patient’s financial status classification (FSC). Advises established patients on their account status/managed care requirements and obtains assistance for them from the appropriate financial specialist as necessary.

Percentage 5

Other related duties as required.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Do you have experience using online medical insurance for verification of benefits or authorization for medical services?

    (Open Ended Question)

  2. * Do you have experience collecting co-payments and daily balancing of money collected?

    (Open Ended Question)

  3. * Do you have any experience entering physician charges for services into a billing system?

    (Open Ended Question)

Applicant Documents

Required Documents
  1. Resume
Optional Documents
  1. Cover Letter
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. Letter of Recommendation 3