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Posting Details

Posting Details

Position Title Paramedic/LPN
Job Category Medical
Posting Number 20180004
Position Status Active-Full-Time
Positions Supervised
Customer Service Statement

CUSTOMER SERVICE: Demonstrate adherence to the Group’s Customer Service Standards designed to support the mission of USF Health: enhancing life by improving health through research, education and healthcare. Our commitment is to improve the full spectrum of health, from the environment, to the community, to the individual. Together, through talent and innovation, USF Health is developing real-world solutions to reach our shared value – making life better.

Position Summary

Position Summary:

Assists staff, providers, residents and medical students with patient care, clerical, and organizational tasks using a team based approach in providing patient care. Responsible for appointment scheduling, diagnostic testing and medical record management. Provides information to patients so they may fully utilize and benefit from the care services. Conveys a positive image of USF Health. May be assigned to specific medical specialty (e.g., surgery, cardiology, neurology, etc.) to help with patient care related to that specialty or may be expected to cross-cover multiple specialties. Performs Lead assignments.

All employees who will work with the primary care departments should participate in a patient centered medical home (PCMH) that orients primary care towards a holistic picture of wellness. Employees need to approach care as a team and help patients coordinate across all elements of the healthcare system.

Note: Must successfully demonstrate competencies within job position.

Position Requirements

Educational Requirements: High School diploma or equivalent. Licensed as a paramedic in the state of Florida or Licensed as a Practical Nurse in the State of Florida.

Experience Requirements: Two years clinical care experience preferred. BLS and AED required,

Business Skills Requirements: Knowledge of basic organizational tasks and patient care management skills with demonstrated specialty competencies. Ability to recognize and report abnormal symptoms of patient conditions. Ability to administer medication injections as ordered, within scope of your practice. Phlebotomy skills preferred, demonstrated competency required within 90 days Aseptic technique preferred, demonstrated competency required within 90 days. Adept at electronic medical record and proficient in computer skills, including Windows and MS Office.

Customer Service Performance Expectations: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Preferred Attributes: Flexibility, ability to perform multiple tasks simultaneously. Flexible with schedule ability to work various shift hours and at multiple locations as needed.

  • Requirements reflect the minimum level necessary to be eligible for this position. Equivalent combinations of education and experience may be considered.
    Level 1 Background check will be completed.
Customer Service Performance

CUSTOMER SERVICE PERFORMANCE EXPECTATIONS: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Physical Demands

Ability to lift twenty (20) pounds. Moving, lifting or transferring of patients may involve lifting of up to fifty (50) pounds, as well as assist with weights of more than one-hundred (100) pounds. Ability to stand for extended periods. Fine motor skills. Visual acuity. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stoop, stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is occasionally required to, kneel, or crouch. The employee must frequently lift and/or move up to 20 pounds and occasionally lift or move 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Special Instructions to Applicants
Work Schedule Summary

Specific Duties and Responsibilities

Percentage 50

? Under directive of a provider, carries out specified clinical procedures including the recording of vital signs, assisting with examinations and procedures. Performs other clinical activities, including but not limited to provides basic life support (BLS) / Automated External Defibrillator (AED) as needed, provides basis lab procedures / collects lab specimens, administers prescribed medications, performs patient education duties, etc. Creates daily assignments for clinical support staff within the assigned clinical area.
? Rooms patients, enters data into electronic medical record
? Supports Providers (MD, ARNP, PA, etc.) during clinic and after clinic so they may provide healthcare services to our patients.
? Oversees exam room utilization and ensures staff work areas are maintained & organized at all times.
? Ordering, supply and control of patient care and business supplies for the location.
? Responsible for reporting and monitoring broken equipment in the clinics
? Assures that exam rooms are properly equipped in terms of instruments, medications and disposable supplies.
? Maintains pharmaceutical sample log and assures all samples are accounted for and kept current, complying with policies and procedures.
? Prepares / submits appropriate Provider clinic change forms as directed by Provider and/or supervisor.
? Assures patient messages are reviewed as they arrive, delegated as indicated and followed-up on timely but no later than daily, with all actions documented in the electronic health record.
? Notifies patients and families of extended wait times on an ongoing basis.
? Intervenes with patients/families that have complaints in efforts to resolve dissatisfaction.
? Investigates HIPAA infractions, completes necessary paperwork and communicates findings to Clinic Manager/Supervisor.

Percentage 25

? Assists Clinical Manager/Supervisor with assigning/coordinating new employee orientation and cross-training of appropriate staff in Unit.
? Under the direction of the Clinical Manager/Supervisor, collaborates with support services to assure patient scheduling and messaging is accurate
? Acts as liaison to providers on a daily basis assuring communication of issues and initiatives to the Clinical Operations Administrative team
? Provides input to Clinical Manager/Supervisor regarding clinical support staff performance and level of competence for job duties.
? Assists the Clinical Nurse Manager/Supervisor, or others, in recognizing and reducing risk within the department or center.
? Assesses quality of care and assists in identifying opportunities to improve patient services/quality. Collaborates with Clinic Manager/Supervisor in implementing process/ system changes.
? Act as a liaison between providers, patients, pharmacies, hospitals, other health professionals and nonclinical staff to provide a team approach to patient care. (team meetings, daily huddles to review daily schedules and enhance pt care)

Percentage 15

? Manages staffing requirements to optimize resources and control costs.
? Assists / assigns and coordinates orientation and/or cross-training programs for new and existing staff in Unit. Provides ongoing feedback to employee and to Clinic Manager/Supervisor.
? Follows Departmental Clinical Procedures and Policies.
? Supervision of personnel including monitoring their timely and accurate completion of assigned duties.

Percentage 5

? Attends meetings and participates on clinical committees and task forces as assigned or deemed necessary.

Percentage 5

Other duties as assigned

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you BLS/AED certified?
    • Yes
    • No
  2. * Do you have a current Florida Paramedic license?
    • Yes
    • No
  3. * Do you have a current FL Nursing license?
    • Yes
    • No
  4. * Have you worked with an electronic health record before?
    • Yes
    • No
  5. * Do you have a High School Diploma or Equivalent?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. License and Certification
Optional Documents
  1. Cover Letter
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. Letter of Recommendation 3