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Medical Assistant

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Posting Details

Posting Details

Position Title Medical Assistant
Job Category Medical
Posting Number 20180005
Position Status Active-Full-Time
Positions Supervised
Customer Service Statement

CUSTOMER SERVICE: Demonstrate adherence to the Group’s Customer Service Standards designed to support the mission of USF Health: enhancing life by improving health through research, education and healthcare. Our commitment is to improve the full spectrum of health, from the environment, to the community, to the individual. Together, through talent and innovation, USF Health is developing real-world solutions to reach our shared value – making life better.

Position Summary

Works under the direct supervision and responsibility of a physician. Assists staff, providers, residents and medical students with patient care, clerical, and organizational tasks using a team based approach in providing patient care. Responsible for coordinating appointment scheduling, diagnostic testing and medical record documentation and management. Provides information to patients so they may fully utilize and benefit from the care services. Conveys a positive image of USF Health. Assigned to the Department of Orthopaedic Surgery and Sports Medicine. Works closely with the Clinic Manager to assure responsibilities defined below are fulfilled in a timely manner. Performs specialty procedures within the department above the competency and knowledge-base of the majority of other medical assistant staff within the clinical area.

Position Requirements

Note: Must successfully demonstrate competencies within job position.

Education: High School diploma or equivalent required. Certification/Registration as a CMA or RMA through one of the national certifying organizations required. BLS/AED certification is required and must be maintained; demonstrated competency within 90 days required.

Experience: Experience as a Medical Assistant in a healthcare facility preferred.
Business Skills: Knowledge of basic organizational tasks and patient care management skills with demonstrated specialty competencies. Ability to recognize and report abnormal symptoms of patient conditions. Ability to administer medication injections as ordered, within scope of your practice. Phlebotomy skills preferred, demonstrated competency required within 90 days. Aseptic technique preferred, demonstrated competency required within 90 days. Adept at electronic medical record and proficient in computer skills, including Windows and MS Office.

• Requirements reflect the minimum level necessary to be eligible for this position. Equivalent combinations of education and experience may be considered.

Customer Service Performance

CUSTOMER SERVICE PERFORMANCE EXPECTATIONS: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Physical Demands

Physical Demands: Ability to lift twenty (20) pounds. Moving, lifting or transferring of patients may involve lifting of up to fifty (50) pounds, as well as assist with weights of more than one-hundred (100) pounds. Ability to stand for extended periods. Fine motor skills. Visual acuity. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stoop, stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is occasionally required to, kneel, or crouch. The employee must frequently lift and/or move up to 20 pounds and occasionally lift or move 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus

Special Instructions to Applicants
Department Name ORTHOPEDICS
Work Schedule Summary

Specific Duties and Responsibilities

Percentage 65

Patient Care Management
• Checks patient in and out in a timely manner
• Vital signs/measurements are taken and recorded in the EMR
• Prepares patient and assists provider with exams/treatments/procedures
• Administers Subcutaneous, Intradermal and Intramuscular injections
• Provides basic life support (BLS) / Automated External Defibrillator (AED) as needed
• Provides basic lab procedures/collects lab specimens
• Performs phlebotomy skills
• Manages refill prescriptions as authorized by provider
• Conducts patient education
• Adheres to infection control / safety guidelines

Percentage 30

Organizational Tasks

Prepares FMLA and Short term disability paperwork as requested for patients

• Manages patients clinical messages/questions in a timely manner
• Processes patient questions and requests through the EMR
• Obtains lab results and documents in the medical record
• Reviews medical record documentation prior to patient visit for completeness / preps medical record
• Coordinates emergency visits or “add-on” patients
• Orders medical supplies as needed
• Stocks exam room/ work area – maintains equipment and examination rooms according to established procedures
• Act as a liaison between providers, patients, pharmacies, hospitals, other health care professionals and nonclinical staff to provide a team approach to patient care. (team meetings, daily huddles to review daily schedules and enhance pt care)
• Serves as a clinical preceptor when appropriate

Percentage 5

Perform other duties as directed by supervisor

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you BLS/AED certified?
    • Yes
    • No
  2. * Do you have a High School Diploma or Equivalent?
    • Yes
    • No
  3. * Are you currently Certified or Registered as a Medical Assistant through one of the national certifying organizations, i.e. NHA, AAMA, AMT, etc.? (Copy of documentation MUST be attached.)
    • Yes
    • No
  4. * Have you worked with an electronic health record before?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. License and Certification
Optional Documents
  1. Cover Letter
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. Letter of Recommendation 3