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Posting Details

Posting Details

Job Category Medical
Posting Number 20180020
Position Status Active-Full-Time
Positions Supervised
Customer Service Statement

CUSTOMER SERVICE: Demonstrate adherence to the Group’s Customer Service Standards designed to support the mission of USF Health: enhancing life by improving health through research, education and healthcare. Our commitment is to improve the full spectrum of health, from the environment, to the community, to the individual. Together, through talent and innovation, USF Health is developing real-world solutions to reach our shared value – making life better.

Position Summary

Works under the direct supervision and responsibility of a physician. Assists staff, providers, residents and medical students with patient care, clerical, and organizational tasks using a team based approach in providing patient care. Responsible for appointment scheduling, diagnostic testing and medical record management. Provides information to patients so they may fully utilize and benefit from the care services. Conveys a positive image of USF Health. May be assigned to specific medical specialty (e.g., surgery, cardiology, neurology, etc.) to help with patient care related to that specialty or may be expected to cross-cover multiple specialties.

Position Requirements

Education: High School diploma or equivalent required. Certification/Registration as a CMA or RMA through one of the national certifying organizations required. BLS/AED certification is required and must be maintained; demonstrated competency within 90 days required.

Experience: Experience as a Medical Assistant in a healthcare facility preferred.

Business Skills: Knowledge of basic organizational tasks and patient care management skills with demonstrated specialty competencies. Ability to recognize and report abnormal symptoms of patient conditions. Ability to administer medication injections as ordered, within scope of your practice. Phlebotomy skills preferred, demonstrated competency required within 90 days. Aseptic technique preferred, demonstrated competency required within 90 days. Adept at electronic medical record and proficient in computer skills, including Windows and MS Office.

Customer Service Performance

CUSTOMER SERVICE PERFORMANCE EXPECTATIONS: Courteous and helpful behavior towards patients, physicians, coworkers and external customers; professional and efficient verbal and written communications; accomplishing tasks through teamwork and initiative; and ensuring a timely and thorough response to complaints and/or critiques, and anticipating the needs of all you come in contact with.

Physical Demands

Ability to lift twenty (20) pounds. Moving, lifting or transferring of patients may involve lifting of up to fifty (50) pounds, as well as assist with weights of more than one-hundred (100) pounds. Ability to stand for extended periods. Fine motor skills. Visual acuity. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and stoop, stand and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel; and reach forward with hands and arms. The employee is occasionally required to, kneel, or crouch. The employee must frequently lift and/or move up to 20 pounds and occasionally lift or move 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Special Instructions to Applicants
Work Schedule Summary

Specific Duties and Responsibilities

Percentage 60

Patient Care Management
• Perform general nursing duties in accordance with established standards and practices of the Florida Nurse Practice Act.
• Provide patient care support for any/all department faculty, residents, and other providers as required.
• Nursing duties may include but are not limited to assisting with the patient exam/treatments, preparation of the patient exam room, work up all patients, obtaining patient vitals, obtain patient medical history, and conduct basic lab procedures
• Assist with minor surgical and/or diagnostic procedures, etc.
• Maintain professional nursing license and CPR certification.

Percentage 10

Organizational Tasks
• Help coordinate all diagnostic testing and labs to include but not limited to x-rays, external audiology, bone scans, MRI’s, CT’s, speech evaluations, sleep studies, ultrasounds, etc.
• Act as liaison between the department and external test centers such as SmithKline, HLMCC, UDI, Lab Corp., Corning, etc.
• Ensure copies of orders are entered into the electronic record to authorize testing/given to Financial Specialist to authorize testing.
• Follow up on receipt of labs and diagnostic test results and enter into electronic record if not received electronically.

Percentage 10

Return patient phone calls as necessary.
• Call in prescription refills as necessary.
• Relay messages/instructions to/from patients/faculty/professional staff/residents, etc. and as necessary and utilizing “task” as available.
• Act as a liaison between the patient and physician.

Percentage 5

Copy and provide applicable portions of medical records to residents for scheduled surgeries.

Percentage 5

Obtain slides, films for review as requested by the faculty.

Percentage 5

Notify Financial Specialist with a telephone call/message of each procedure being performed prior to but no later than at the time it is being performed – IF AND ONLY IF THERE IS NO AUTHORIZATION FOR A PROCEDURE AT THE TIME OF SERVICE.

Percentage 2

Clean and restock rooms daily.
• Clean instruments and put instruments away daily.
• Maintain office/clinical supplies list and notify Clinic Supervisor when to order supplies.
• Assist Clinic Supervisor with annual inventory of instruments.

Percentage 1

Other duties as assigned.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. * Are you BLS/AED certified?
    • Yes
    • No
  2. * Do you have a High School Diploma or Equivalent?
    • Yes
    • No
  3. * Are you currently Certified or Registered as a Medical Assistant through one of the national certifying organizations, i.e. NHA, AAMA, AMT, etc.? (Copy of documentation MUST be attached.)
    • Yes
    • No
  4. * Have you worked with an electronic health record before?
    • Yes
    • No

Applicant Documents

Required Documents
  1. Resume
  2. License and Certification
Optional Documents
  1. Cover Letter
  2. Letter of Recommendation 1
  3. Letter of Recommendation 2
  4. Letter of Recommendation 3